FLORE LUMIÈRE: RETURNS AND REFUNDS

FLORE LUMIÈRE: RETURNS AND REFUNDS

 

  1. Returns Policy

We have a 14 day returns policy, which means you can request a return within 14 days of receiving your item.

 

  1. Returns Conditions

To be eligible for a return, your item must be in the same condition you received it:

  • Unworn or unused
  • With labels
  • In the original packaging

You must also be able to provide the receipt or proof of purchase.

 

  1. Returns procedure
  2. Contact us: To initiate a return, please contact us at info@florelumiere.com.
  3. Shipping: Returns must be shipped to the following address:
    • Jan Valsterweg 61b, Dordrecht, 3315 LG, Netherlands.
  4. Return label and instructions: Once your return is accepted, we will send you a return label and instructions on how and where to return your package.

 

  1. Important note

Items returned to us without first submitting a return request will not be accepted. Please note that if your country of residence is not the Netherlands, shipping your goods may take longer than expected.

 

  1. Contact

If you have any questions about returns, you can always contact us at info@florelumiere.com. We are happy to help you.

 

  1. Refunds
  2. Inspection: After we receive and inspect your return, we will notify you if the refund has been approved.
  3. Refund: Upon approval, the amount will be automatically refunded to your original payment method within 10 business days.
  4. Processing time: Please note that it may take some time for the refund to appear on your bank or credit card statement.
  5. Aftercare: If more than 15 business days have passed since your return was approved, please contact us at info@florelumiere.com.